Limited English or reading and writing difficulties: getting help with forms, work and benefits

No shame in asking

Many New Zealand adults find reading, writing, forms or English hard, and many people are fluent in other languages. Needing help with paperwork says nothing about your intelligence or work ethic. Ask early; deadlines (such as the 90 days for a personal grievance) run whether or not you understand the letter.

Getting help with Work and Income

• Ring 0800 559 009 or visit a service centre and say clearly: 'I need help with English / reading and writing.' Ask for an interpreter or for staff to go through forms with you.
• Bring a support person: a friend, whānau member, community worker or advocate. You can ask them to speak for you.
• Ask the case manager to explain your obligations in plain words, and to write down what you need to do and by when.
• Keep every letter and note the date. If you don't understand a letter, take it to CAB or your support person quickly.
• Online services: MyMSD can be hard if you're not confident. Ask a service centre or library to help you set it up.

Employment help

• Employment NZ 0800 20 90 20 can explain your rights; ask about language help.
• Ask your employer for a copy of your employment agreement and any redundancy documents. You're entitled to time to seek advice before signing, so don't sign something you don't understand.
• Bring a support person or union rep to meetings.
• Free advice: Citizens Advice Bureau 0800 367 222 and Community Law centres (communitylaw.org.nz).
• Discrimination because of race, ethnicity or national origin is unlawful.

Free adult literacy and numeracy: Literacy Aotearoa

Literacy Aotearoa is a national network of adult literacy providers with regional offices (such as Greater Wellington, Waiariki and Southern). Courses are free to eligible adults (ask your local office about eligibility) and are run in small groups or one-to-one with trained tutors. Hours and programmes vary, so contact your local office. Search 'Literacy Aotearoa' with your region to find the nearest branch and its current phone number.

• Tell them what you want to be able to do: fill in forms, read a work agreement, drive, use a phone or computer, write a CV.
• Ask about digital skills too, since many job applications are online.
• Libraries often offer free computer help and community classes.

Applying for jobs

• Use a simple, short CV with your experience and skills, then ask someone you trust to check the spelling.
• Many jobs are found through word of mouth and community networks. Tell your church, club or community leader you're looking.
• Ask recruitment agencies and Work and Income about roles that value practical skills.
• Direct Career Service 0800 222 733: free career advice for NZ residents 17+. Ask about language support when you book.
• If you're on a work visa, see the migrant guides on this site.

Looking after yourself

Stress about paperwork and money is heavy. 1737 offers free support; ask for help in the language you're most comfortable in where available. Check 1737.org.nz for current options.