'Why were you made redundant?' How to answer in an interview (with scripts)

Principles

Be brief: the longer you explain, the more it sounds like a problem.
Be factual: 'my role was disestablished', 'the company restructured', 'the branch closed'.
Be positive: refer to what you achieved and how you left (notice worked, handover done, willing to give a reference).
Be forward-looking: end with what you want next.
Don't criticise management, even if it was messy.
Don't lie. If you say 'I resigned' when you were dismissed, a reference check or HR record can expose it.

Scripts you can adapt

Standard restructure

"My employer restructured its operations team earlier this year and my role was disestablished along with five others. It wasn't about performance: I'd just completed my best year and my manager has agreed to be a referee. I used the notice period to hand over my accounts properly. I'm now looking for a role where I can apply my experience in customer account management, which is why your position caught my eye."

Company closed or downsized

"The company lost a major contract and had to close its Hamilton site, so everyone there was made redundant. It was a shame because the team was strong, but it gave me the push to look for a role with more stability. What drew me to your business is your long-standing customer base."

Whole industry or sector shrink

"My sector has been hit by a slowdown in [construction/forestry/tech], and many roles have gone. I've used the time to update my skills, completed [course], and I'm looking to apply my project management experience in a growing area like [sector]."

You were selected based on 'last in, first out' or a scoring process

"The company used a selection process across the team and I was one of those affected. I'd only been there 14 months, which is why I'm particularly keen to find an employer I can commit to for the long term."

Several redundancies in a row

"It's been unlucky: my first employer closed in 2023 and my second restructured last year. What I've taken from it is the value of adapting quickly, and I'm looking for an organisation that's stable and growing."

When the question is really about a gap

Time since redundancy

"Since March I've been looking for the right fit, which has taken longer than I expected given the market. In the meantime I completed a Level 3 logistics certificate, did a few weeks of temp work at [company] and volunteered with Meals on Wheels. I'm ready to commit to the right role."

Honesty with confidence works better than excuses. Everyone knows the job market is tough right now.

If you were dismissed, not made redundant

Keep it short, factual and honest: 'It wasn't the right fit. I've learned [specific lesson] and since then I've [action taken].'
Don't describe the other side's faults. Do show growth.
If there was a settlement agreement, check whether it contains an agreed statement or reference wording you should use. Settlements may be confidential; ask a lawyer or Community Law if unsure.
If a former employer will only confirm dates and title, name another referee who can speak to your work.

What you don't have to share

Your redundancy payout amount.
Details of health reasons, family circumstances or why you had time off.
That you're on a benefit, though it's fine to mention if relevant, e.g. when asking about start dates or subsidies.
Confidential details of the restructure or colleagues.

Sources

General information only. Confirm with the agency for your situation. Spotted something out of date? Email help@unemployed.nz.