Fill in the [brackets]
Subject: Appointment on [date] - [Your name], client number [number]
Hi Work and Income, I'm confirming my appointment on [date] at [time] at [service centre / by phone] with [name]. [Option A - confirm:] I'll be there. I will bring [ID, bank statements, tenancy agreement, redundancy letter, medical certificate]. [Option B - reschedule:] I can't attend because [reason: illness / job interview / childcare / transport]. Please move it to [alternatives] and confirm the new time. I understand that I should tell you before the appointment time. [Option C - after the fact:] I attended on [date] at [time] and saw [name]. We agreed [what was agreed]. Please add this to my file. Thanks, [Your name] [Phone]
Tips
- Contact Work and Income before the appointment if you can't make it. Under the traffic-light system, missing a requirement without good reason can affect your payments.
- Keep a note of every instruction given to you (job applications, courses, appointments).
- A reason like illness, a job interview or a family emergency is normally accepted. Provide evidence if asked.
- If you can't get through by phone, use MyMSD or visit a service centre and ask for a note of contact.
- If sanctioned in error, request a review straight away.
General information, not legal advice. Keep a copy of everything you send. Spotted something out of date? Email help@unemployed.nz.